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FAQ
EVERYTHING YOU
NEED TO KNOW
A $150 refundable security deposit is required to confirm any dock or boat booking. Jet Ski rentals require a $500 refundable deposit due to higher liability.
We monitor weather closely. In the case of unsafe conditions, we'll reschedule your booking at no charge.
All bookings are non-refundable. Refundable security deposits are returned within 24 hours following the reservation, provided the dock, boat, and surrounding areas are left clean and returned in their original condition. Excessive cleaning, damages, smoking violations, or policy breaches may result in additional charges or forfeiture of the deposit.
Your remaining balance is automatically due 24 hours before your scheduled experience.
A $150 refundable security deposit is required to confirm any dock or boat booking. Jet Ski rentals require a $500 refundable deposit due to higher liability.
Your remaining balance is automatically due 24 hours before your scheduled experience.
Refunds are processed manually within 3–5 business days after your experience ends and the dock/equipment is inspected.
We accept all major cards via Square. Deposits and balances are charged securely.
Late departures are billed hourly at the same rate as your booked experience. Please respect the next guest's time.
We monitor weather closely. In the case of unsafe conditions, we'll reschedule your booking at no charge.
Smoking is permitted on the dock only. A strict no-smoking policy applies on all boats — a $250 fee applies to violations on the Chaparral.
Yes. All guests must sign the relevant waiver (Dock, Boat, or Jet Ski) before the experience begins.
All bookings are non-refundable. Refundable security deposits are returned within 24 hours following the reservation, provided the dock, boat, and surrounding areas are left clean and returned in their original condition. Excessive cleaning, damages, smoking violations, or policy breaches may result in additional charges or forfeiture of the deposit.
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