Question 1

HOW MUCH IS THE SECURITY DEPOSIT?

Accepted Answer

A $150 refundable security deposit is required to confirm any dock or boat booking. Jet Ski rentals require a $500 refundable deposit due to higher liability.

Question 2

WHAT'S YOUR WEATHER POLICY?

Accepted Answer

We monitor weather closely. In the case of unsafe conditions, we'll reschedule your booking at no charge.

Question 3

WHAT IS YOUR REFUND POLICY?

Accepted Answer

All bookings are non-refundable. Refundable security deposits are returned within 24 hours following the reservation, provided the dock, boat, and surrounding areas are left clean and returned in their original condition. Excessive cleaning, damages, smoking violations, or policy breaches may result in additional charges or forfeiture of the deposit.

Question 4

WHEN IS THE REMAINING BALANCE DUE?

Accepted Answer

Your remaining balance is automatically due 24 hours before your scheduled experience.

Question 5

HOW MUCH IS THE SECURITY DEPOSIT?

Accepted Answer

A $150 refundable security deposit is required to confirm any dock or boat booking. Jet Ski rentals require a $500 refundable deposit due to higher liability.

Question 6

WHEN IS THE REMAINING BALANCE DUE?

Accepted Answer

Your remaining balance is automatically due 24 hours before your scheduled experience.

Question 7

HOW DO REFUNDS WORK?

Accepted Answer

Refunds are processed manually within 3–5 business days after your experience ends and the dock/equipment is inspected.

Question 8

WHICH PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept all major cards via Square. Deposits and balances are charged securely.

Question 9

WHAT HAPPENS IF I DEPART LATE?

Accepted Answer

Late departures are billed hourly at the same rate as your booked experience. Please respect the next guest's time.

Question 10

WHAT'S YOUR WEATHER POLICY?

Accepted Answer

We monitor weather closely. In the case of unsafe conditions, we'll reschedule your booking at no charge.

Question 11

IS SMOKING ALLOWED?

Accepted Answer

Smoking is permitted on the dock only. A strict no-smoking policy applies on all boats — a $250 fee applies to violations on the Chaparral.

Question 12

DO I NEED TO SIGN A WAIVER?

Accepted Answer

Yes. All guests must sign the relevant waiver (Dock, Boat, or Jet Ski) before the experience begins.

Question 13

WHAT IS YOUR REFUND POLICY?

Accepted Answer

All bookings are non-refundable. Refundable security deposits are returned within 24 hours following the reservation, provided the dock, boat, and surrounding areas are left clean and returned in their original condition. Excessive cleaning, damages, smoking violations, or policy breaches may result in additional charges or forfeiture of the deposit.

STILL WATERS

EVERYTHING YOU
NEED TO KNOW

HOW MUCH IS THE SECURITY DEPOSIT?

WHAT'S YOUR WEATHER POLICY?

WHAT IS YOUR REFUND POLICY?

WHEN IS THE REMAINING BALANCE DUE?

HOW MUCH IS THE SECURITY DEPOSIT?

WHEN IS THE REMAINING BALANCE DUE?

HOW DO REFUNDS WORK?

WHICH PAYMENT METHODS DO YOU ACCEPT?

WHAT HAPPENS IF I DEPART LATE?

WHAT'S YOUR WEATHER POLICY?

IS SMOKING ALLOWED?

DO I NEED TO SIGN A WAIVER?

WHAT IS YOUR REFUND POLICY?

STILL WATERS

EXPERIENCE

POLICIES

CONTACT

EVERYTHING YOU NEED TO KNOW

HOW MUCH IS THE SECURITY DEPOSIT?

WHAT'S YOUR WEATHER POLICY?

WHAT IS YOUR REFUND POLICY?

WHEN IS THE REMAINING BALANCE DUE?

HOW MUCH IS THE SECURITY DEPOSIT?

WHEN IS THE REMAINING BALANCE DUE?

HOW DO REFUNDS WORK?

WHICH PAYMENT METHODS DO YOU ACCEPT?

WHAT HAPPENS IF I DEPART LATE?

WHAT'S YOUR WEATHER POLICY?

IS SMOKING ALLOWED?

DO I NEED TO SIGN A WAIVER?

WHAT IS YOUR REFUND POLICY?

EVERYTHING YOU
NEED TO KNOW